If the part I'm looking for is not listed, is it still still available?

Absolutely! We stock dozens of parts that are not yet listed on our website. Many parts from fron the 60's, 70's, 80's and 90's are in stock and ready to ship. If you can't find what you're looking for on our website, call us now at 866.465.8590!

  Are you a Canadian company?

Yes! CoolDirect Radiators Canada is a proud Canadian company. We have been online since 2006 and 95% of our customers are Canadians. Our prices are listed in Canadian dollars and all our stock and locations are in Canada.

  Where are you located?

We ship from warehouses located in British Columbia, Alberta, Manitoba, Ontario, and Quebec.

  What do you mean by "free shipping"?

By "free shipping", we mean 100% FREE SHIPPING to any address within the 10 Canadian provinces on all orders over $100.

  How fast will you ship my order?

Each part is assigned 1 of 3 possible "ships in" statuses, based on inventory:

• "Within 24 hours" means that the part is in stock and ready to ship.

• "Within 3-5 days" means that the part is on order from our suppliers and will be shipped within 5 business days.

• "Backorder" means that we are currently waiting for our suppliers to receive stock.

Be sure to check the status of the part you are interested in.

Parts that are in stock and ordered before 3:30pm local time will normally be shipped on the same day. Parts that are not in stock or on order from one of our suppliers - parts with a "ships in" status of "3-5 days" - will be shipped immediately upon arrival. It normally takes up to 5 business days for us to receive stock from our suppliers.

If your order includes certain parts that are in stock and other that are not, your order will be shipped once we have received all the parts, unless you specify otherwise in your order comments.

  How long will it take to receive my order?

• If you live in Montreal, Ottawa, Winnipeg, Edmonton, Vancouver, or Victoria and order early in the day, in-stock orders are often delivered on the same day .

• Customers in major Canadian cities and most urban areas usually receive their in-stock orders within 1 business day.

• Almost all our orders are received within 2 business days.

• If the part(s) you have ordered is(are) only in stock at a warehouse that is far from your location, shipping may take 3 to 5 business days.

Shipping to certain rural areas and more remote locations very rarely exceeds 5 business days.

• We ship with FedEx, Canada Post, Purolator, DHL, Greyhound, local courriers, and our own trucks.

For more details on shipping, please browse to our shipping page.

  I live close to your warehouse. Can I pick up my part?

Although our warehouses are not equipped with pick up counters, if you live near one of our warehouses, we'll be happy to send one of our drivers to deliver the part directly to your location, free of charge!

  Do you sell used, recored, or no-name radiators?

No. We do not sell any "no-name", "whitebox", used, rebuilt or recored radiators under any circumstance.

  What kind of parts am I getting?

90% of the OEM radiators we sell are Koyo and Performance brand. These are high-end brands that meet or exceed OEM specifications. Examples of the remaining 10% include Nissens for some European cars, Samsung (OEM) for most Hyundai vehicles and Valeo or others for the few remaining models.

Almost every all-aluminum racing radiator we sell is manufactured by Koyo (Koyorad), Mishimoto, or Yonaka. We also sell Fluidyne and USR radiators if Koyo or Mishimoto does not manufacture a particular model, or if you specifically request it.

Motor mounts, bushings, lug nuts, and studs are manufactured by Drop Engineering.

  What's the difference between your parts and cheap "no-name" parts?

The internet is saturated with cheap radiators that cost a fraction of the price most shoppers are used to. Radiators are available in different qualities that are vastly different and are directly related to production costs. A high quality radiator is a combination of superior craftsmanship and high quality components:

• Thicker and more resistant plastics designed to withstand heat and pressure.
• High grade aluminum that is far more resistant to pressure, corrosion and wear.
• High grade copper and brass, and high quality solder for solid metal radiators.
• High quality gaskets to properly seal the header to the core for years to come.
• Precision threaded metal-lined fittings and drains that will resist stripping.

Cheap, no-name, whitebox radiators covered by "lifetime warranties" cost so little to those who sell them that they can afford to replace it as many times as it takes, "for a lifetime" without ever losing a penny. What these "lifetime warranties" leave out is never mentionned:

• Damage to your car from overheating.
• The cost of towing your car.
• The cost of labor required to replace the radiator -- again.
• You time, whether you do the job yourself or wait for a professional.
• The time you are left without a working vehicle.
• The cost of travelling withour your own vehicle.
• The cost of coolant, cleanup, and other problems related to leaky radiators.
• The fact that they will be replacing a cheap radiator with another cheap radiator.

  Can you ship my parts directly to the auto repair shop that is servicing my car?

Of course we can, we'll do it for free! We will ship your parts to any address you choose within Canada. If your car is at an auto repair shop and you need your parts shipped there directly, all you need to do is enter the shipping address of your repair shop on the "shipping" page during checkout. We'll take care of the rest!

  What about warranties?

CoolDirect Radiators Canada works exclusively with established and reputable manufacturers of high quality products. We only sell high-end radiators that meet or exceed OEM specifications. This means you'll do the job once and never think about it again.

CoolDirect knows how important peace of mind is to you. We understand that quality makes all the difference and we stand by what we sell. That's why we double the manufacturer's warranty on all Koyo and Performance® radiators. These radiators are covered by a 2 year warranty.

Mishimoto and Yonaka Motorsports parts are covered by a lifetime limited warranty. For more details about warranties , please refer our Warranty Information page.

  Do prices include taxes?

Prices do not include taxes.
• Customers from Québec pay GST and QST
• Customers from British Columbia, Ontario, Nova Scotia, New Brunswick, and Newfoundland pay HST.
• Customers from Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and the Yukon pay GST

  I'm ready to make my purchase, what do I do?

Make sure your parts are in your shopping cart and click the "checkout" button.
You can choose to create an account to manage your invoices and order history in the future, or you can complete your purchase without creating account.

You will go through 4 steps:

1 - Shipping information
2 - Payment Information
3 - Review of Details
4 - Confirmation.

If you prefer making your purchase over the phone, you can call us toll-free!

  How can I keep track of my order?

We put a tremendous amount of effort into keeping you informed of everything concerning your order, every step of the way. We believe that whether it's good news or bad news, you should never be kept in the dark.

To keep you posted, all information concerning your order, the stage at which it is, tracking information, any agreement we have with you, or any request you may have made to us, will be available to you by logging into our site and browsing to your order history.

You will also receive an email every time your order status changes. This information will remain available to you indefinitely so whether you need to reprint an invoice or remember a detail, all your information will always be a click away.

  What if I receive the wrong part?

Our years of experience give us a unique insight into the most common mistakes customers make. If there is any potential for confusion, a representative will contact you by phone before shipping to make sure that we are shipping the proper part.

• If we mistakenly sent you the wrong part, we will immediately send you the correct part and arrange for pickup of the wrong part at your earliest convenience.

• If you simply ordered the wrong part (the wrong model or the wrong year), send it back (with an RMA) and we'll refund you or send you the appropriate part! Please read our Shipping & Returns page for additional details.

  What if I purchase a part and you lower the price a few days later?

If you purchase a part and the price is lowered within the next 14 days, we will credit you the difference upon request.

  What do your customers have to say about their experience with CoolDirect?

The people working at CoolDirect are dedicated to providing customers with GREAT customer service - we will always treat you as we would expect to be treated if we were in your shoes. Through RATEPOINT, a web-based customer feedback platform, customers can rate their experience and write feedback on their shopping experience with CoolDirect. If you want to know what others are saying or if you'd like to comment on your experience, you can click on the RATEPOINT seal on the right side of your browser window.

  Is your website secure?

CoolDirect is secured by an SSL Certificate provided by VeriSign. When you are logged in, all data transferred between you and CoolDirect is secured by a High Grade Encryption (AES-256 Bit), as indicated by the green address bar in your browser.

In addition to all internal security precautions, CoolDirect.ca is scanned daily by VeriSign to ensure that our site is free of malware. You can verify the status of our site by clicking on the VeriSign logo at the right and at the bottom of your screen.

  Which secure online payment methods do you accept?

We accept Visa, Mastercard, and Paypal. Payment information is encrypted and protected by an SSL provided by VeriSign and it is processed immediately. Our Visa and Mastercard payments are processed by TD Canada Trust. Payment information, including credit card information, is NEVER stored or saved by CoolDirect under any circumstances. Please read our Privacy Notice for additional details.

  Will CoolDirect Radiators Canada ship outside of Canada?

Sure! We'll ship anywhere in the world!

  What are you doing to protect my privacy?

CoolDirect Radiators Canada is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.