0
Shopping Cart

Your shopping cart is empty
0
Continue
  • Are you a Canadian company?

    Yes! CoolDirect Radiators Canada is a proud Canadian company. We have been online since 2006 and 95% of our customers are Canadians. Our prices are listed in Canadian dollars and all our stock and locations are in Canada.

    Do you have a store I can visit?

    We ship from warehouses located in British Columbia, Alberta, Manitoba, Ontario, and Quebec.

    Do you ship outside of Canada?

    Yes. We ship internationally. For international shipping, please Contact Us to receive a quote.
  • How do I check the status of my order?

    The most up-to-date information about your order(s) can always be found by logging into your My Account page. There, you can view the status of your order, see whether it has been processed and shipped, receive your tracking information, and also manage requests for returns, warranties, or cancellations. In addition, whenever the status of your order is updated, you will receive notifications by email, including your tracking information once your item(s) has been shipped.

    How do I track my order?

    As soon as your order is shipped, you will receive an email notification that includes your tracking number, so that you can track your delivery. You can also find your tracking information by logging into My Account.

    How long will it take to receive my order?

    In-stock orders are typically shipped within 24-48 hours of purchase. Customers in major cities and most urban areas usually receive their in-stock orders within 1-5 business days.

       Common delivery wait-times for OE replacement parts is 1-2 business days to the 10 Provinces:

       Common delivery wait-times for racing parts, by province:

          Quebec and Ontario: usually 1-2 business days.

          Western Ontario, Manitoba, and the Maritimes: usually 2-3 business days.

          Saskatchewan, Alberta, and BC: usually 3-5 business days.

    Although we strive to arrange shipping methods for each location that achieve the shortest delivery wait-times, shipping to certain rural areas and more remote locations may require additional time for delivery.

    If I order now, can you ship my order later?

    Certainly! Simply enter your desired delivery date in the "delivery instructions" box on the shipping page during checkout and we will fulfill your request.

    How will my order be shipped?

    We ship our orders with Midland Courier, Purolator Express, Purolator Ground, Purolator Freight, Western Logistics, UPS Canada, VA Transport, or FedEx Ground, depending on the size of the order and the destination. We always strive to choose a shipping method that allows you to receive your order in the least amount of time.

    Can I contact the shipping company to arrange a date and time for delivery?

    Yes. When you receive your tracking information by email (tracking info is also found in your My Account page), you may contact the shipping company to schedule a delivery time that is most convenience for you.

    Our most common shipping providers (check your tracking info for provider):

          Midland Courier: 1-800-561-7121

          Purolator Canada: 1-888-Ship-123 (744-7123)

          FedEx: 1-800-GoFedEx (463-3339)

          UPS Canada: 1-800-Pick-Ups (742-5877)

    Can you ship my order to a different address?

    Yes. We will be happy to ship your order to any address, excluding P.O. Boxes. Simply enter the correct shipping address during the checkout process.

    How much will I pay for shipping?

    Shipping is FREE for orders over $50. Orders under $50 ship for just $4.99.

    Free shipping applies to most regions in the 10 Canadian provinces, with the exception of certain remote areas.

    For addresses outside the free shipping zone, shipping costs will be calculated during the checkout process, based on the items in your cart and your address. After adding items to your shopping cart, entering your address, and proceeding to the shipping page, you will obtain a shipping quote immediately. If you feel that the shipping rates quoted by the system are inaccurate or higher than expected based on the number of items, the weight of your shipment, and distance to your shipping location, please Contact Us.

    How can I obtain a shipping quote?

    To obtain a shipping quote for delivery to a location outside of the Free Shipping zone, please Contact Us.

    Why is my shipping quote so high?

    You may live in a remote area that is not covered by our Free Shipping policy or the shipping quote may be a system error. If you feel that the shipping rates quoted by the website are inaccurate or are higher than expected based on the number of items, the weight of your shipment, and distance to your shipping location, please Contact Us.

    How do I protect my merchandise from potential damages due to shipping?

    In order to help us protect you and your merchandise in case of damages that may occur during shipping and handling, please follow these instructions carefully:

    Upon delivery, you will be asked to sign a "Proof of Delivery", indicating that the merchandise was delivered in good order. Before signing this document, please inspect all merchandise carefully and indicate any damages directly on the "Proof of Delivery". If you cannot inspect your merchandise or if the driver refuses to wait while you inspect it, you must declare the merchandise as damaged directly on the "Proof of Delivery" before you sign it, even if you were not able to unwrap the merchandise or do not yet see any damages to merchandise or packaging.

    Signing a "Proof of Delivery" without indicating any damages frees the transporter of all responsibility regarding loss or damage to your goods and prevents cooldirect.ca from filing any kind of damage claims on your behalf. This will prevent cooldirect.ca from subsequently providing any replacement merchandise, refunds, or compensation for loss or damages that have occurred during transport. Please read our Damaged Shipments Policy for more information.
  • What is your order return policy?

    We want you to be completely satisfied with every item you purchase. If you are not completely satisfied, you may return your item within 15 days of the ship date for a full refund less the cost of shipping, or an exchange (except for installed items, special orders, clearance items, and assembled items). Nobody likes restocking fees and we do all we can to avoid them, therefore, please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned in its original packaging. Any opened merchandise that is returned with damaged, some missing, or unwrapped packaging will be subject to a minimum 15% restocking fee. RMA numbers expire and become invalid after 7 days. Merchandise returned without a valid or active RMA number will be refused and shipped back to the customer at their expense. If you would like to make a return, simply complete the Returns Request Form now or login to My Account to request a return.

    I made an error in my order, how do I make changes?

    If you wish to make changes to your order before the order has been processed and shipped, simply login to My Account to manage your purchase.

    If you accidently ordered the wrong item (e.g., the wrong model or color) and your order has already been delivered, we will be happy to make an exchange or take a return within 15 days of the ship date. Once you file an exchange or returns request, a member of our customer care team will respond within 2 business days with detailed information about completing your exchange or return. Items returned without notification and/or missing the required RMA number will not be accepted. To make an exchange or return request, please login to My Account now and complete the form. If you require assistance at any time, please Contact Us.

    I received the wrong item(s), what do I do?

    If we mistakenly sent you the wrong item(s), please Contact Us immediately. We will promptly arrange for pick-up of the incorrect item(s) and send you the correct item(s) at your earliest convenience.

    I purchased an out of stock item. Can I change my mind?

    Absolutely, we will cancel and/or refund any backorder purchase(s) immediately upon request. Please simply visit your My Account page to cancel your order. Refunds for cancelled items are typically processed within 2 business days of the request.
  • Do you sell used, recored, or no-name radiators?

    No. We do not sell any "no-name", "whitebox", used, rebuilt or recored radiators under any circumstance.

    What kind of parts am I getting?

    90% of the OEM radiators we sell are Koyo and Performance brand. These are high-end brands that meet or exceed OEM specifications. Examples of the remaining 10% include Nissens for some European cars, Samsung (OEM) for most Hyundai vehicles and Valeo or others for the few remaining models.

    Almost every all-aluminum racing radiator we sell is manufactured by Koyo (Koyorad), Mishimoto, or Yonaka. We also sell Fluidyne and USR radiators if Koyo or Mishimoto does not manufacture a particular model, or if you specifically request it.

    Motor mounts, bushings, lug nuts, and studs are manufactured by Drop Engineering.

    What's the difference between your parts and cheap "no-name" parts?

    The internet is saturated with cheap radiators that cost a fraction of the price most shoppers are used to. Radiators are available in different qualities that are vastly different and are directly related to production costs. A high quality radiator is a combination of superior craftsmanship and high quality components:

    • Thicker and more resistant plastics designed to withstand heat and pressure.
    • High grade aluminum that is far more resistant to pressure, corrosion and wear.
    • High grade copper and brass, and high quality solder for solid metal radiators.
    • High quality gaskets to properly seal the header to the core for years to come.
    • Precision threaded metal-lined fittings and drains that will resist stripping.

    Cheap, no-name, whitebox radiators covered by "lifetime warranties" cost so little to those who sell them that they can afford to replace it as many times as it takes, "for a lifetime" without ever losing a penny. What these "lifetime warranties" leave out is never mentionned:

    • Damage to your car from overheating.
    • The cost of towing your car.
    • The cost of labor required to replace the radiator -- again.
    • You time, whether you do the job yourself or wait for a professional.
    • The time you are left without a working vehicle.
    • The cost of travelling withour your own vehicle.
    • The cost of coolant, cleanup, and other problems related to leaky radiators.
    • The fact that they will be replacing a cheap radiator with another cheap radiator.

    Can you ship my parts directly to the auto repair shop that is servicing my car?

    SHIPSHOP_ANSWER

    I'm ready to make my purchase, what do I do?

    Make sure your items are in your shopping cart, go to the shopping cart icon on the top right of any page, and click the "proceed to checkout" button. You will first create an account, which will enable you to manage your order and view your order history.

    You will go through 3 easy steps to complete your order:

    1 - Shipping information

    2 - Payment Information

    3 - Review of Details and Confirmation.

    If you have questions at any time during the checkout process, please Contact Us.

    If you prefer to make your purchase by phone, please contact one of our dedicated customer care representatives at 1-877-991-6633, weekdays 10am - 6pm (EST), and we will be happy to assist you.

    The items I want are out of stock. Can I still purchase them?

    Yes! We will not process payment for out of stock items until the merchandise is back in stock. As soon as the out of stock merchandise is restocked, you will be notified by email and your items will be processed and shipped within 48 hours. To check on the ETA of your out of stock order(s), please Contact Us. Most items are restocked within 1-2 weeks, with a wait time of approximately 45-60 days for more newly out of stock items.

    Are your products covered by a warranty?

    Yes. We understand that quality makes all the difference to our customers and we stand by what we sell. That's why all our products are fully guaranteed to be free of manufacturer's defects for 1 year. We also stock a full range or replacement parts for most every piece we sell. Please refer to our Warranties and Defects Policy for more information.

    Do prices on the website include taxes?

    Listed prices do not include taxes. Taxes are calculated at checkout based on your province of residence:

          Québec residents pay GST and QST

          Ontario, Nova Scotia, New Brunswick, and Newfoundland residents pay HST

          British Columbia, Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and Yukon residents pay GST.
  • Which secure payment methods do you accept?

    We accept INTERAC ONLINE, VISA, MASTERCARD, AMERICAN EXPRESS, and PAYPAL. Payment information is encrypted and protected by an SSL provided by Geo Trust, and it is processed immediately. Our Visa, Mastercard, and American Express payments are processed by TD Canada Trust. Payment information, including credit card information, is NEVER stored or saved by CoolDirect.ca under any circumstances. Please read our Privacy Policy for additional details.

    How do you protect my personal information?

    CoolDirect.ca is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.

    What are you doing to protect my privacy?

    CoolDirect.ca is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.
Continue